1. Are you a trading company or a factory?A: We are the original manufacturer of ice buckets, certified by Alibaba Gold Supplier.
We have ISO90001 and Sedex quality management system certificates. Customers are welcome to visit our factory.
2. What are your customization capabilities?
A: Our factory has engraving machines, cutting machines, UV printers, and other machinery. We support various custom logo methods, including screen printing, heat transfer printing, water transfer printing, laser engraving, and UV full-color printing, to showcase your brand in vibrant colors.
3.What is the minimum order quantity and lead time?
A: Our minimum order quantity is 50 pieces, but we also support small-batch customization. We have a stable supply chain to meet large-scale production needs, with 5 production lines and a monthly capacity of 5000 pieces. Generally, 300 pieces can be completed in 20 days.
4. How can I get the best price?
A: During the quotation stage, our sales consultants will select the appropriate quantity,
lighting method, and custom logo effect based on your purchasing needs, business type, or intended use, to determine a satisfactory style. Then, we will provide a one-stop logistics solution: from logistics transportation methods to delivery time options, including customs clearance and sales tax, we will integrate the best solution for you to ensure smooth delivery of goods.
5. How do you control product quality?
A: Our products undergo incoming material inspection at the raw material stage and pre-shipment inspection before delivery, and we issue inspection reports.
6.How is the after-sales service?
A: If goods are damaged during cross-border transportation (damage rate > 1%), we will seek compensation from the logistics company. For returns and exchanges, we support returns and exchanges for quality issues; non-quality issues will be handled through negotiation.
